Let me get straight with this problem. Trolls exist and well in social media. Those are the people who are difficult to handle. So, if you have any social media page running, beware of those people. They can smite negative comments to your page quickly and make your page look really horrible for your audience if you respond to them in the wrong way. That’s why you need a system of etiquette that will help you to handle those difficult followers in a positive way. And if you do that, you will be able to protect your brand reputation effectively on social media. Here are 5 most essential tips to deal with difficult followers in your social media page:
1. Don’t Feed the Troll
When you feed the troll with raging comments, you are initiating a flame war that will unlikely end in a short amount of time. Refrain from dealing with them in a furious way, trying to make your point by intimidating them. They will retaliate back to you with even more hatred in their comments. Just stay cool and stay calm. If they are trolling about something, just point out the right perspective for them. You don’t even need to respond to them if they are not directly attacking your brand in their comments.
Facebook, Twitter, LinkedIn, YouTube, MySpace and websites like them are popular topics among both consumers and business owners. It is no longer possible to have a successful online business with out a well thought out social marketing strategy in place. If you are not using social media strategies, your business will soon fall short of those who are savvy enough to do so. Social media marketing will help you to strengthen your brand recognition and help put your name in front of audiences to help you gain trust.
One of the things you should do when developing your social media marketing strategy is to learn to participate in your community. In a social media situation you will discover that there are a lot of different conversations going on. There isn’t any need to try to dominate every conversation that you come across. But if you participate in these conversations and offer helpful advice that is honest and answer questions wherever possible you will begin to see the networking possibilities. The main reason why people participate in these social sites is because they wish to meet new people and have conversations without being bombarded by advertisements. If you are going to create credibility for yourself, you will need to engage in a way that will allow your network to feel comfortable in expressing their opinions. It is appropriate for you to provide a negative response provided that your response helps the other person learn something new. Only when the situation is appropriate should you lead them to your products. If you do this appropriately your network will feel as if you are providing information and not trying to make a sale.
Social media optimization is gaining in popularity. MySpace, Facebook, Twitter, and other sites like these are a starting point for networking with like-minded individuals. These social media sites began as a novelty, but they have begun to dominate the Internet.
One thing that makes social media optimization so popular among online business owners is that it creates a strong avenue to market to prospective customers. It can be difficult depending entirely upon search engines for traffic. This is where social media comes in. Here are some social media tips that any savvy marketer should follow:
Most Internet users are starved for informative and entertaining information. Videos, blogging and news feeds that can feed this hunger are guaranteed to get attention. If you can provide such content, you will find that large amounts of Internet users will flock to it and spread the word about it. When that happens, your site’s exposure and back links grow rapidly. Thus, offering needed content is one of the most important foundations for building a social media optimization campaign. As your content grows in popularity so will your traffic.